"We don't need it, but we want to make sure we're in their network so people coming in from out of town can find us," explains Pizza Pipeline co-owner Mike Kight. It may be counterintuitive to order pizza through a third-party delivery service from a local joint that'll drive it directly to your door anyway - and for less - but Pizza Pipeline has good reason for being listed with Uber Eats and DoorDash. RIGHT: Pizza Pipeline's pepperoni with green peppers and olives. LEFT: Pizza Rita's Garden Delight pan pizza. Pizza is usually a pretty happy occasion, and even the shape of pizza is conducive to sitting around in a circle," he reflects. "I have a degree in accounting and finance, but I wanted to work at a place where people want to be there. Out of its many traditional pies and house specials, Dickmann says Pizza Rita's pepperoni remains its most popular, followed by the infamous Five Pounder ($24) loaded with 11 toppings.Īt the end of each day, whether he's taking calls, slinging dough or making deliveries around town, being in the pizza business, for Dickmann, is about fun and community connections. Pizza Rita's resulting pizza crust is perhaps its most distinguishing asset - thicker and more bready, as Dickmann describes, and with a toastier finish on the bottom. "We use a ton and a half of flour a week." "Technically it's more like bread dough than classic pizza dough," Dickmann notes. The North Wall store is busiest, Dickmann notes.ĭough for its pan-style pizzas is made on-site at each store. Today its four locations include downtown Spokane (STA Plaza), Spokane Valley (Pines Road), North Spokane (Wall Street) and central Spokane (Indiana Avenue).
"It's printed right on the box."ĭickmann and his wife June opened the first Pizza Rita location in a building near North Central High School that no longer exists. "We welcome any pizza coupons, offers or specials, and always have - it's not just 'take' or 'accept,'" he says to emphasize the policy. That's not to say Pizza Rita gets an unusual amount of complaints, but rather an example of the Dickmann family's commitment to customer satisfaction and business transparency. Like, if there is a Yelp or Google review, I'll say 'Hey, I'm sorry, give me a call or text.' People ask why I put my personal phone number out there, but it's not like someone can punch me through the phone." "My number is everywhere, and this is something pretty rare, but it's easier for me. "I'm on the phone a lot," Dickmann notes. On the "contact us" page, beneath an old black-and-white photo of Dickmann next to his grinning eldest daughter, Rita, the pizzeria's namesake (a play on "pizzeria"), is the heading "Contact Rita's Dad." His personal phone number is printed directly on coupons and is easy to find on Pizza Rita's website. Pizza Rita owner Brian Dickmann wants customers to call him. We sat down with co-owners of each to dig into their history, secrets to success and more.
No matter which of the two you're most loyal to, both reliably bring piping hot and affordably priced pies to local doors, and bellies. Its local counterpart and competitor Pizza Pipeline debuted the year before, in 1988, and currently oversees six locations in the Inland Northwest, including a franchise in Pullman. Pizza Rita, opened in 1989, has four locations across Spokane today and makes the pizza served in several urban high school cafeterias. Launched in the late 1980s, the Spokane area's two largest and oldest locally owned delivery pizza kitchens are still going strong. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Pizza Rita founder Brian Dickmann (left) and Pizza Pipeline co-owner Mike Kight. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment.
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